Privacy Policy

Last Updated: 21 November 2025

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how our English-speaking learning app (“we”, “our”, “the app”, or “service”) collects, uses, stores, and safeguards your data, including usage of quizzes, audio calls, and conversation sessions.

By using our application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information Provided by You

• Name
• Email address
• Contact number (optional)
• Basic profile details like age or gender (optional)

We do not collect any financial information directly. All payments are handled securely through PCI-DSS-compliant gateways such as Razorpay.

1.2 Usage Information

• Device details (model, OS version)
• IP address
• App browsing and usage patterns
• Interaction logs such as quiz attempts & activity records

1.3 Audio & Video Call Data

Audio or video conversations may be monitored or recorded for safety, training, or dispute resolution. All recordings are stored securely and are not shared publicly without user permission.

1.4 Payment Information

Payments are processed securely through Razorpay or similar gateways. We do not store or access bank or card details. Razorpay’s own privacy policy applies during transactions.

2. How We Use Your Information

We use your data to:

• Provide English-speaking practice through quizzes and calls
• Improve user experience and call quality
• Ensure user safety and prevent misuse
• Personalize your learning content
• Investigate disputes or verify behaviour
• Send important updates or notifications

We never sell your personal information to any third party.

3. Data Sharing & Disclosure

3.1 Service Providers

Trusted third-party services (hosting, analytics, payment gateways) may receive limited information only to perform services on our behalf.

3.2 Legal Requirements

We may disclose information:

• To comply with legal obligations or government requests
• To respond to investigations, court orders, or safety concerns
• To protect the rights, safety, and security of the platform or users

3.3 Safety & Abuse Prevention

If a user misuses audio calls or violates rules, relevant data may be reviewed internally for safety actions.

4. Data Protection & Security

We use industry-standard security measures such as:

• Encrypted data storage
• Secure servers & firewalls
• Strict internal access controls
• Razorpay’s PCI-compliant payment environment

While no system is 100% risk-free, we take strong steps to protect your information.

5. Your Rights & Choices

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request account deletion (unless data must be kept for legal reasons)

To make a request, contact us at support@englishspeakingapp.com.

6. Retention of Information

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes & monitor misuse

Audio/video recordings may be retained for safety review purposes.

7. Children’s Privacy

This app is not intended for children under 13. If we discover a child has provided personal information, we will delete it immediately.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified via app alerts or website announcements for significant changes.

9. Contact Information

For questions, complaints, or privacy-related requests, contact us at:

Email: support@englishspeakingapp.com
Phone: +91 9818581664
Address: 871 Ventnor Ave, Centerton, AR 72719, USA.